What is VisitorSIM?
VisitorSIM is a prepaid mobile Internet SIM card that provides fast and easy access to
the Internet on your notebook or tablet computer, as well as through on your mobile
phone. It comes with no monthly subscription fee, and is designed for all those
customers who just need to access mobile Internet here and there, and who would
like to pay as they go.
What are the advantages of the VisitorSIM plan?
No subscription fee or lock-in.
Pay as you go.
Comes with 10 GB of mobile Internet data allowance.
Can I use data transfer on other networks?
The VisitorSIM card allows packet data transfer in A1 Slovenia network, data
allowances can be used up only in A1 Slovenia network.
Can I use voice service and SMS/MMS?
You can, but you have to top up your account first. Receiving and transmitting calls
and messages in Slovenia are enabled.
How can I check my remaining balance?
You can check the balance on your prepaid account by calling the Interactive Voice
Response system at 448, or using the USSD call by entering the string *448#.
How to begin using the VisitorSIM plan?
1. Insert the VisitorSIM card you received in your VisitorSIM package into your data
device (e.g. mobile phone, tablet, computer, etc.).
2. Connect to A1 mobile Internet.
Do I need to activate the SIM card before using the VisitorSIM?
VisitorSIM will arrive ready for use.
How do I set the APN profile settings manually?
If your profile in the user interface for accessing A1’s mobile Internet is deleted
for any reason, you can enter it manually.
Access point: internet.A1.si
What is the APN setting?
APN stands for Access Point Name and represents a network path for all mobile
Internet connectivity. Correct APN settings allow you to use VisitorSIM.
What SIM cards size do you have?
We have regular, micro and nano size. It comes in 3 in 1 size adaptor.
Can I use the same SIM card with different devices?
Yes, you can as long as all the devices which you use are compatible with our SIM.
Does the VisitorSIM support international roaming?
No, it only supports voice service and SMS/MMS in Slovenia.
Can I use tethering hotspot feature?
Yes, VisitorSIM supports tethering, but first make sure that your device supports this
Are there any limitations regarding delivery date?
Yes, selected delivery date must be at least 5 days before order date.
Where can I purchase VisitorSIM?
The VisitorSIM is available through our online store, through our partner network and dedicated A1 retail stores.
What payment methods are available on the online store?
We accept credit card issuers such as VISA, MasterCard, American Express, Diners Club.
No cash on delivery available.
Is it possible to cancel my VisitorSIM card order or get a refund for my order?
Once you complete the order, we can’t cancel any orders or provide any refunds or for any reason.
I haven't received an order conformation email.
Order conformation emails are sent automatically. Please let us know if you haven’t received yours after 24 hours.
Is it possible to change delivery date or other relevant information after ordering the VisitorSIM card?
Once order is completed our system doesn’t permit any changes to be made.
Is there any delivery fee?
All orders will be charged a fixed 1,2 EUR fee for processing and delivery.
Can you deliver to any other countries?
No, we only deliver within Slovenia.
What do I need to pick up the VisitorSIM at the airport?
You will need to present one of the official ID documents and signature.
Where at the Airport can I pick up my VisitorSIM?
VisitorSIM will be waiting on your name, as you come out of arrivals on the left in caffe Avioncek.
I couldn’t pick up my package at the airport, can I get refund?
We will not be providing a refund for any reason once the order is completed.
Can I pick up VISITOR SIM even if my flight is delayed?
Your package will remain at the post office located in the airport for 7 days after your designated delivery date. You can pick up the package within the specified time frame.
How can I make calls or send text messages on my VisitorSIM card?
To make calls or send text messages you must have sufficient credit on your prepaid VisitorSIM account.
What is the validity of my prepaid account?
After 90 days since the last top up of at least €5 a 180-day period begins when the prepaid account and any balance on it are frozen, and during this time the customer cannot access active services. During this period the customer can top up their VisitorSIM prepaid account at any time, thereby reactivating all VisitorSIM services. In the event that more than 270 days pass since the last top up of the VisitorSIM prepaid account, the VisitorSIM account, and the accompanying SIM card will be permanently and irrevocably suspended and deleted, while any potential credit that might have been on the account will be irreversibly deleted.
The VisitorSIM SIM plan customer may at any time stop using VisitorSIM services. In this case any credit on the VisitorSIM prepaid account is irrevocably deleted, and cannot be transferred to another prepaid account. By stopping using VisitorSIM services the customer also loses the right to use the assigned personal mobile number on the VisitorSIM plan.